Shipping & Returns.
Everything you need to know about delivery times, shipping costs and returns — short and clear.
When will your order arrive?
Everyone collection
5–10 working days from receipt of payment. Items are held in stock. With logo finishing (embroidery/print), the delivery time is extended by 5–10 working days.
Custom production
8–10 weeks after design approval. Includes prototype, sampling and quality control. For large quantities or multiple sites, we stagger the deliveries.
Warehousing & call-off
For contract customers, we hold your collection in stock and deliver on call-off. Standard call-off orders are dispatched within 48 hours.
Shipping & packaging.
| Shipment type | Within Germany | Austria / Switzerland |
|---|---|---|
| Shipping & packaging (parcel or freight) | based on order value, from €9.50 | on request |
| Multi-site logistics (for corporate groups) | individually — on request | |
All prices plus statutory VAT. Within Germany, shipping and packaging are based on the value of your order, minimum €9.50 — you will see the exact amount in your order summary before submitting, as well as in your quotation and order confirmation, which are authoritative. Carriers: DHL, UPS, GLS or freight forwarding (depending on size and location). We deliver throughout the EU as well as to Switzerland and the United Kingdom — worldwide deliveries are available on request; for larger orders we arrange consolidated shipments and freight forwarding.
Not satisfied? Get in touch.
We handle returns personally — no online form, no waiting.
Stock items (Everyone collection)
For stock items without finishing, we offer a size exchange within 14 days of receipt. Requirements: unworn, in the original packaging, with the label attached. A general return of orders is excluded.
Size exchanges between sites can be arranged on request at no extra cost.
Custom production & finished items
Items produced individually for you or finished with your logo are excluded from exchange — unless they are defective.
In the event of a defect, please contact us immediately — we will find a solution.
As we sell exclusively to business customers, there is no statutory right of withdrawal under distance-selling law. Our goodwill policy above, however, deliberately goes beyond our legal obligations.
Questions about your delivery?
Contact us directly — Mon–Thu 9 am–4 pm, Fri 9 am–2 pm (CET).